Fractional IT for fast-growing companies
Service we Offer
Network Right sends onsite IT technicians from two offices, 408 Broadway in Lower Manhattan and 333 Bryant St in San Francisco, to fix what remote tools can't reach: failed network gear, Wi-Fi dead zones, conference rooms, new-hire desks, cabling and office moves. Remote support handles software and account issues, while onsite work covers tasks that need someone in the office.
Onsite IT support is hands-on work at your office: replacing network hardware, fixing Wi-Fi dead zones, repairing conference room AV, preparing new-hire desks, swapping failed laptops, running cable and moving IT during an office relocation. It complements remote support rather than replacing it, and covers the problems a screen share can't reach.
A technician in the room can inspect cabling, power, equipment placement and heat as well as troubleshoot software. Familiarity with the office also helps staff report recurring problems and gives the technician a useful record of what has changed.
You need onsite IT support when the problem is physical: hardware, cabling, network equipment, AV or furniture moves. Remote IT support is faster and cheaper for everything that lives in software: accounts, passwords, SaaS apps, device policies and most laptop issues. Most offices need remote first and onsite on a schedule.
Hybrid staff are covered by remote IT support for distributed teams. Onsite is for the office.
Network Right's onsite technicians handle six kinds of work: network and Wi-Fi, conference rooms and AV, new-hire setup, hardware swaps and repairs, cabling, and office moves. In each, a remote session either can't reach the problem or takes far longer.
Example: Scribe moved from 1,600 to 10,000 square feet in three weeks. Network Right built four conference rooms, a new office network designed around SOC 2 and GDPR, and a podcast room. None of it could be done remotely.
Onsite IT support comes in three models: scheduled days on a fixed weekly or monthly cadence, on-demand dispatch when something breaks, and project blocks of several days for a move, buildout or refresh. Most offices pair a scheduled cadence with on-demand dispatch for urgent issues, which keeps small fixes batched and big ones fast.
Network Right covers New York City from 408 Broadway in Lower Manhattan and the Bay Area from 333 Bryant St in San Francisco. Onsite technicians serve all five New York boroughs, plus San Francisco and Bay Area cities including Oakland, Berkeley, Palo Alto and San Jose.
Borough-level detail is on our page for onsite IT support coverage across NYC.
For the city itself, see San Francisco managed IT services.
The East Bay, Peninsula and South Bay are covered on Bay Area managed IT services.
Onsite network support means a technician at your office diagnosing and fixing the physical network: firewalls, switches, access points, cabling and ISP handoffs. Remote monitoring spots most outages, but someone still has to swap the hardware or re-patch the cable. Network Right does both halves: monitoring remotely and fixing onsite.
Onsite network support includes:
Example: Werqwise, a flexible workspace operator, had an aging, undocumented network. Network Right traced the cabling onsite, heat-mapped the Wi-Fi and rebuilt on Cisco Meraki with high-availability firewalls, redundant core switches and dual ISPs. The cutover took one weekend, and members arrived Monday to a working network.
The monitoring side, from fault alerts to performance baselines, is covered in our guide to how network management works for small offices.
Network Right's per-user plans are $120 per user per month on Start-up and $170 on Scale-up, with Enterprise priced to scope. Include the onsite work your office needs in the proposal, with visit allowances, scheduling and any additional charges clearly stated. Moves and buildouts are quoted as projects.
Our managed IT pricing benchmarks show how onsite coverage changes a quote across the market.
Running a smaller office and want everything in one plan? Compare our small business IT support options.
Most offices need both. Remote support resolves software problems (accounts, SaaS, device policies) fastest and at the lowest cost. Onsite support is essential for physical work: network gear, Wi-Fi, conference rooms, cabling and hardware swaps. If your team works from an office three or more days a week, plan for regular onsite visits.
On-demand IT support is help you call in when a problem appears, instead of on a fixed schedule. For onsite work, that means a technician dispatched to your office for a specific issue, such as a failed switch or a conference room outage. It works best as backup to a regular managed IT plan.
Onsite cost depends on the work, location and visit frequency. Network Right's published managed IT plans are $120 or $170 per user per month; the proposal should spell out the onsite scope and any additional charges. For per-hour or per-visit quotes, compare minimum charges and total cost over a quarter.
Yes. A scheduled onsite day puts the same technician in your office on a fixed day each week or month. Staff queue non-urgent issues for that day, new-hire desks get prepared ahead, and the technician checks network closets and conference rooms before problems surface.
Yes. Onsite technicians trace and re-patch cables, clean up patch panels and fix individual drops. Larger jobs, such as cabling a new floor or pulling Cat6A to new access points, run as projects through Network Right's data cabling team, with labeled runs and a cable map you keep.
List issues with room or desk locations, confirm building access and loading dock rules, and make sure someone can open the network closet. For new-hire setups, share start dates and roles a week ahead so laptops are enrolled and accounts exist before the visit.
Yes. The technician sets up the desk, monitors and dock, then delivers a laptop that is already enrolled in device management, encrypted and signed in to email and SSO. The new hire sits down, logs in and starts working. Remote onboarding handles accounts and access in parallel.
Evening or weekend work can help avoid disruption during network cutovers and office moves. Arrange after-hours support in advance, including building access, staffing, escalation contacts and any additional charges. Emergency availability depends on the service agreement and location.
Yes. An office move needs onsite work at both ends: network design and ISP orders for the new space, cabling, Wi-Fi surveys, conference room builds, then a weekend cutover and first-day support. Start IT planning at least eight weeks before move-in, because ISP circuit orders often take longest.
Yes. Onsite technicians diagnose displays, cameras, microphones, room controllers and the network behind Zoom Rooms, Google Meet hardware and Microsoft Teams Rooms. Many "the room is broken" tickets turn out to be a firmware update, a loose HDMI cable or a port on the wrong VLAN.
A useful onsite plan starts with the work your office actually needs: network maintenance, conference rooms, new-hire desks and hardware changes. Group routine work into planned visits and define how urgent issues are handled.
Network Right assigns a dedicated IT consultant, publishes its pricing, and sends technicians from Lower Manhattan and San Francisco. If remote support already covers you, we will tell you to keep it that way.
Two paths: schedule a dedicated onsite day, or request emergency onsite support. Send your office address, headcount and top three recurring issues, and you'll get back a recommended visit cadence and a fixed monthly price. Contact our onsite IT team.
